The fine print, in plain words.

Coin packs are sold only inside the Loomii Android app through Google Play. Google processes the payment, so your card, UPI or bank details never reach Loomii.

Google Play lets you request a refund for recent purchases yourself at play.google.com → Account → Order history, under Google Play's refund policy. If Google refunds or reverses a purchase, we may remove the coins it added.

Coins are added as soon as Google confirms the payment; a pending payment adds them once it completes. If you were charged and did not receive coins, email loomii.appsupport@gmail.com or use Help & support in the app with your Google Play order ID (it starts with GPA.). We check it with Google and either add the coins or help you get a refund.

Coins used to unlock a template or a hint are consumed and are not refundable, except where the law requires or the unlock did not work. Hint reveals with no hint data are never charged.

Deleting your profile removes unused coins. Request any refund before you delete.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.